Terms & Conditions of Sale (2025)

Last updated: December 2025 These Terms & Conditions apply to all orders for made-to-measure blinds, shutters and related products supplied by us (“the Company”). Please read them carefully before placing your order.

Contents

  1. Definitions
  2. Bespoke Goods & Cancellation
  3. Deposit & Payment
  4. Delivery & Installation Dates
  5. Site Readiness & Existing Blinds/Shutters
  6. Changes After Survey (Customer Acknowledgement)
  7. Child Safety
  8. Storage & Abandonment
  9. Missed Appointments & Late Cancellations
  10. Advance Payments
  11. Re-Works & Service Calls
  12. Warranty
  13. Colour & Natural Variation
  14. Defect Notification
  15. Substitution of Materials
  16. Limitation of Liability
  17. Alternative Dispute Resolution (ADR)
  18. Governing Law

1. Definitions

In these Terms, “the Company” means the Supplier of the Goods. “The Customer” means the person placing the order. “Goods” means all blinds, shutters and related products supplied. “Installation” means fitting of the Goods at the Customer’s property.

2. Bespoke Goods & Cancellation

All Goods are bespoke and made to the Customer’s measurements and specifications. No statutory cooling-off period applies. As a goodwill gesture only, the Customer may cancel within 24 hours of signing the Contract. After this time, cancellation is not permitted.

3. Deposit & Payment

A deposit of 50% is payable on order. The balance is payable on installation. Where installation does not take place within 4 weeks of the Company’s initial telephone contact to arrange fitting, the remaining balance becomes immediately due and payable in full.

4. Delivery & Installation Dates

All delivery and installation dates are approximate only and not guaranteed. Delays may arise due to manufacturing schedules, shipping, courier delays or circumstances beyond the Company’s control.

5. Site Readiness & Existing Blinds/Shutters

The Customer must ensure clear access and that all furniture and obstructions are removed. Existing blinds or shutters may be taken down by the Company but will not be removed from the property or disposed of.

6. Changes After Survey (Customer Acknowledgement)

Any alteration to window sizes, tiles, dado rails, reveals or surrounding finishes after survey or order placement may affect measurements and incur additional costs, payable by the Customer. Customer acknowledgement (Contract tick-box): “I understand that changes after survey may result in additional charges.”

7. Child Safety

The Company will install appropriate child-safety devices in line with recognised safety standards. Where such devices cannot be fitted due to window configuration, or are declined by the Customer, the Customer accepts responsibility for the associated risk and confirms this in writing.

8. Storage & Abandonment

If installation is not accepted within 4 weeks of initial contact to arrange fitting, a storage fee of €75 per week per order shall apply, with no cap on total storage fees. Shutters are deemed abandoned after 12 weeks and blinds after 4 weeks, at which point the Company may dispose of the Goods and retain all monies paid.

9. Missed Appointments & Late Cancellations

A call-out fee of €95 applies where installation cannot proceed due to lack of access, the site not being ready, or where a confirmed installation is cancelled with less than 48 hours’ notice.

10. Advance Payments

In some cases, the Company may require payment in advance of installation. Payment may be taken from a pre-authorised card. Where payment is not received, installation will be postponed until the balance has been settled.

11. Re-Works & Service Calls

All re-works, remedial works and non-warranty service calls are payable in full in advance of attendance.

12. Warranty

Shutters: 5-year warranty. Blinds: 2-year warranty. This warranty covers manufacturing defects and material failure. Year one: labour is included. From year two onwards: a €95 call-out charge applies. The warranty does not cover fair wear and tear, misuse, malicious damage, environmental damage, cosmetic variation or failure to follow care instructions. Remedies are limited to repair or replacement.

13. Colour & Natural Variation

Variations in colour, grain, texture or finish are inherent characteristics of timber and painted products and do not constitute defects.

14. Defect Notification

Any defects must be reported in writing within 7 days of installation to be eligible for assessment.

15. Substitution of Materials

Where a specified material or finish becomes unavailable, the Company may offer a comparable substitute. If the Customer does not accept the substitute, the Company may cancel the affected part of the order and refund sums paid for that item.

16. Limitation of Liability

The Company’s liability is limited to repair or replacement of defective Goods. The Company shall not be liable for indirect or consequential loss.

17. Alternative Dispute Resolution (ADR)

If a dispute cannot be resolved directly, the Customer may refer the matter to an Irish-based Alternative Dispute Resolution provider. This does not affect the Customer’s right to take legal proceedings.

18. Governing Law

These Terms & Conditions are governed by the laws of Ireland and subject to the exclusive jurisdiction of the Irish courts.